:root{--bg-primary: #0a0e1a;--bg-secondary: #111827;--bg-card: #1a1f35;--bg-card-hover: #222845;--bg-input: #0f1629;--border-subtle: rgba(255, 255, 255, .06);--border-medium: rgba(255, 255, 255, .1);--border-focus: rgba(99, 102, 241, .5);--text-primary: #f1f5f9;--text-secondary: #94a3b8;--text-muted: #64748b;--accent-primary: #6366f1;--accent-primary-glow: rgba(99, 102, 241, .25);--accent-success: #22c55e;--accent-success-bg: rgba(34, 197, 94, .1);--accent-warning: #f59e0b;--accent-warning-bg: rgba(245, 158, 11, .1);--accent-danger: #ef4444;--accent-danger-bg: rgba(239, 68, 68, .1);--accent-info: #38bdf8;--accent-info-bg: rgba(56, 189, 248, .1);--sidebar-width: 340px;--header-height: 64px;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-xl: 20px;--shadow-card: 0 2px 12px rgba(0, 0, 0, .3);--shadow-elevated: 0 8px 32px rgba(0, 0, 0, .4);--ease-out: cubic-bezier(.16, 1, .3, 1)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg-primary);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased;overflow:hidden;height:100vh;height:100dvh}#root{height:100vh;height:100dvh;display:flex;flex-direction:column}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#ffffff2e}.login-screen{display:flex;align-items:center;justify-content:center;height:100vh;height:100dvh;background:radial-gradient(ellipse at 30% 20%,rgba(99,102,241,.08) 0%,transparent 60%),radial-gradient(ellipse at 70% 80%,rgba(56,189,248,.05) 0%,transparent 60%),var(--bg-primary)}.login-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:48px 40px;text-align:center;max-width:400px;width:100%;box-shadow:var(--shadow-elevated)}.login-card h1{font-size:1.5rem;font-weight:800;margin-bottom:8px;color:var(--text-primary)}.login-card p{color:var(--text-secondary);font-size:.9rem;margin-bottom:32px}.login-btn{display:inline-flex;align-items:center;gap:10px;padding:12px 28px;background:linear-gradient(135deg,var(--accent-primary),#4f46e5);color:#fff;border:none;border-radius:var(--radius-md);font-size:.95rem;font-weight:600;cursor:pointer;transition:all .25s var(--ease-out);text-decoration:none}.login-btn:hover{transform:translateY(-2px);box-shadow:0 6px 24px var(--accent-primary-glow)}.app-shell{display:flex;height:100vh;height:100dvh;overflow:hidden}.app-header{height:var(--header-height);background:var(--bg-secondary);border-bottom:1px solid var(--border-subtle);display:flex;align-items:center;justify-content:space-between;padding:0 24px;flex-shrink:0}.app-header-title{font-size:1rem;font-weight:700;display:flex;align-items:center;gap:10px}.app-header-title span{color:var(--text-primary)}.app-header-right{display:flex;align-items:center;gap:16px}.app-header-email{font-size:.8rem;color:var(--text-muted)}.logout-btn{padding:6px 14px;background:#ffffff0a;border:1px solid var(--border-subtle);color:var(--text-secondary);border-radius:var(--radius-sm);cursor:pointer;font-size:.8rem;font-weight:600;transition:all .2s}.logout-btn:hover{background:#ffffff14;color:var(--text-primary)}.app-body{display:flex;flex:1;overflow:hidden}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;flex-shrink:0;overflow:hidden}.sidebar-header{padding:16px;border-bottom:1px solid var(--border-subtle);flex-shrink:0}.sidebar-filters{display:flex;gap:6px;flex-wrap:wrap}.filter-btn{padding:5px 12px;background:#ffffff0a;border:1px solid var(--border-subtle);color:var(--text-secondary);border-radius:var(--radius-xl);cursor:pointer;font-size:.75rem;font-weight:600;transition:all .2s;white-space:nowrap}.filter-btn:hover{background:#ffffff14}.filter-btn.active{background:var(--accent-primary-glow);border-color:var(--accent-primary);color:var(--accent-primary)}.sidebar-search{margin-top:10px;width:100%;padding:8px 12px;background:var(--bg-input);border:1px solid var(--border-subtle);border-radius:var(--radius-sm);color:var(--text-primary);font-size:.82rem;outline:none;transition:border-color .2s}.sidebar-search:focus{border-color:var(--border-focus)}.sidebar-search::placeholder{color:var(--text-muted)}.ticket-list{flex:1;overflow-y:auto;padding:8px}.ticket-item{display:block;width:100%;text-align:left;padding:12px 14px;background:transparent;border:1px solid transparent;border-radius:var(--radius-md);cursor:pointer;transition:all .2s var(--ease-out);margin-bottom:4px;color:inherit;font-family:inherit}.ticket-item:hover{background:var(--bg-card);border-color:var(--border-subtle)}.ticket-item.active{background:var(--bg-card);border-color:var(--accent-primary);box-shadow:0 0 0 1px var(--accent-primary-glow)}.ticket-item-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.ticket-item-email{font-size:.82rem;font-weight:600;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:180px}.ticket-item-time{font-size:.7rem;color:var(--text-muted);white-space:nowrap}.ticket-item-preview{font-size:.8rem;color:var(--text-secondary);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.4;margin-bottom:6px}.ticket-item-footer{display:flex;align-items:center;gap:6px}.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-xl);font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.badge-open{background:var(--accent-info-bg);color:var(--accent-info);border:1px solid rgba(56,189,248,.2)}.badge-resolved{background:var(--accent-success-bg);color:var(--accent-success);border:1px solid rgba(34,197,94,.2)}.badge-escalated{background:var(--accent-warning-bg);color:var(--accent-warning);border:1px solid rgba(245,158,11,.2)}.badge-bug{background:var(--accent-danger-bg);color:var(--accent-danger)}.badge-suggestion{background:#a855f71a;color:#a855f7}.badge-question{background:var(--accent-info-bg);color:var(--accent-info)}.badge-site{background:#ffffff0a;color:var(--text-muted);border:1px solid var(--border-subtle)}.badge-ai{background:#a855f71a;color:#a855f7;border:1px solid rgba(168,85,247,.2)}.main-content{flex:1;display:flex;flex-direction:column;overflow:hidden;background:var(--bg-primary)}.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);gap:12px}.empty-state-icon{font-size:3rem;opacity:.3}.empty-state p{font-size:.9rem}.ticket-detail{flex:1;display:flex;flex-direction:column;overflow:hidden}.ticket-detail-header{padding:20px 28px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary);flex-shrink:0}.ticket-detail-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.ticket-detail-id{font-size:.75rem;color:var(--text-muted);font-family:SF Mono,Fira Code,monospace;letter-spacing:.5px}.ticket-detail-badges{display:flex;gap:8px;align-items:center}.ticket-detail-user{display:flex;align-items:center;gap:12px}.ticket-detail-email{font-size:1rem;font-weight:700}.ticket-detail-plan{font-size:.75rem;color:var(--text-muted);padding:2px 8px;background:#ffffff0a;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);text-transform:capitalize}.ticket-detail-actions{display:flex;gap:8px;margin-top:12px}.action-btn{padding:6px 14px;border-radius:var(--radius-sm);font-size:.8rem;font-weight:600;cursor:pointer;border:1px solid var(--border-subtle);transition:all .2s}.action-btn-resolve{background:var(--accent-success-bg);color:var(--accent-success);border-color:#22c55e33}.action-btn-resolve:hover{background:#22c55e33}.action-btn-reopen{background:var(--accent-info-bg);color:var(--accent-info);border-color:#38bdf833}.action-btn-reopen:hover{background:#38bdf833}.action-btn-escalate{background:var(--accent-warning-bg);color:var(--accent-warning);border-color:#f59e0b33}.action-btn-escalate:hover{background:#f59e0b33}.message-thread{flex:1;overflow-y:auto;padding:24px 28px;display:flex;flex-direction:column;gap:16px}.message-bubble{max-width:75%;padding:12px 16px;border-radius:var(--radius-md);font-size:.88rem;line-height:1.55;animation:msgIn .3s var(--ease-out)}@keyframes msgIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message-bubble--user{align-self:flex-start;background:var(--bg-card);border:1px solid var(--border-subtle)}.message-bubble--admin{align-self:flex-end;background:linear-gradient(135deg,#6366f126,#6366f114);border:1px solid rgba(99,102,241,.2)}.message-bubble--ai_agent{align-self:flex-end;background:linear-gradient(135deg,#a855f726,#a855f714);border:1px solid rgba(168,85,247,.2)}.message-meta{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px;gap:12px}.message-role{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}.message-role--admin{color:var(--accent-primary)}.message-role--ai_agent{color:#a855f7}.message-role--user{color:var(--accent-info)}.message-time{font-size:.68rem;color:var(--text-muted)}.message-text{color:var(--text-primary);white-space:pre-wrap;word-break:break-word}.reply-box{padding:16px 28px;border-top:1px solid var(--border-subtle);background:var(--bg-secondary);flex-shrink:0}.reply-input-row{display:flex;gap:10px;align-items:flex-end}.reply-textarea{flex:1;resize:vertical;padding:12px 16px;background:var(--bg-input);border:1px solid var(--border-subtle);border-radius:var(--radius-md);color:var(--text-primary);font-size:1rem;font-family:inherit;outline:none;min-height:80px;max-height:300px;transition:border-color .2s}.reply-textarea:focus{border-color:var(--border-focus)}.reply-textarea::placeholder{color:var(--text-muted)}.reply-send-btn{padding:10px 20px;background:linear-gradient(135deg,var(--accent-primary),#4f46e5);color:#fff;border:none;border-radius:var(--radius-md);font-size:.85rem;font-weight:700;cursor:pointer;transition:all .2s var(--ease-out);white-space:nowrap}.reply-send-btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 16px var(--accent-primary-glow)}.reply-send-btn:disabled{opacity:.4;cursor:not-allowed}.stats-bar{display:flex;gap:12px;padding:16px;border-bottom:1px solid var(--border-subtle);flex-shrink:0;overflow-x:auto}.stat-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:12px 16px;min-width:110px;text-align:center}.stat-value{font-size:1.4rem;font-weight:800;line-height:1;margin-bottom:4px}.stat-value--open{color:var(--accent-info)}.stat-value--resolved{color:var(--accent-success)}.stat-value--total{color:var(--text-primary)}.stat-value--ai{color:#a855f7}.stat-label{font-size:.68rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;font-weight:600}.loading{display:flex;align-items:center;justify-content:center;height:100vh;color:var(--text-muted);font-size:.9rem}.loading-spinner{width:28px;height:28px;border:3px solid var(--border-subtle);border-top-color:var(--accent-primary);border-radius:50%;animation:spin .8s linear infinite;margin-right:12px}@keyframes spin{to{transform:rotate(360deg)}}.status-dot{width:7px;height:7px;border-radius:50%;display:inline-block}.status-dot--open{background:var(--accent-info);box-shadow:0 0 8px var(--accent-info);animation:pulse 2s infinite}.status-dot--resolved{background:var(--accent-success)}.status-dot--escalated{background:var(--accent-warning);box-shadow:0 0 8px var(--accent-warning);animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.mobile-back-btn{display:none}@media(max-width:768px){.app-header{padding:0 16px}.app-header-email{display:none}.sidebar,.main-content{width:100%}.app-body:not(.show-ticket) .main-content{display:none}.app-body.show-ticket .sidebar{display:none}.mobile-back-btn{display:inline-flex;align-items:center;background:#38bdf81a;color:var(--accent-info);border:1px solid rgba(56,189,248,.2);border-radius:var(--radius-sm);font-size:.85rem;font-weight:600;cursor:pointer;margin-bottom:16px;padding:8px 12px;width:fit-content}.ticket-detail-header,.message-thread,.reply-box{padding:16px}.message-bubble{max-width:90%}}